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Shipping, Warranty and Return Policy

Shipping

Orders take up to 1 week to process followed by standard USPS Priority shipping. For rush orders please notify sales@getshinepay.com to receive expedited shipping at an increased rate. For distributors and rout operators, we recommend you stock ShinePay Sparks to receive bulk pricing and assure you have product when you need it.

Return Policy

If you are unhappy with ShinePay for any reason you may send your ShinePay Spark Receiver back to us within 30 days for a full refund of hardware and parts not including labor.

Return Policy Process

A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form here: shinepayrma.com

Exchanges

In the event that you obtain a different machine model and would like to exchange your ShinePay Spark or harness, we will be glad to do so with a $15 processing fee + shipping. For Exchanges, please fill out the RMA form here: shinepayrma.com

Warranty

The ShinePay Spark Receiver is backed by a 1 year non-renewable warranty from the date of delivery for parts only.

In the event that a ShinePay Spark malfunctions, ShinePay will promptly mail the customer a replacement which will reset a 1 year warranty upon delivery.

Warranty Replacement Process

If you believe you have a malfunctioning ShinePay Spark, we strongly recommend that you test your hardware with multiple machines before requesting a replacement. Returned hardware found to be functional may be returned to the sender at their expense with no credit given. Any product found to be tampered with, damaged, abused, or misused with signs of negligence will have its warranty voided. 

A Return Merchandise Authorization (RMA) is required for all returned ShinePay products. Fill out the RMA form here: shinepayrma.com

 

Updated on December 21, 2018

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